BLEXCELLENCE™ apparel and accessories are made to order. We accept claims for damaged, defective, misprinted, or incorrect items and packages lost in transit. We do not offer discretionary returns or exchanges for a change of mind, a size you selected incorrectly, or a color you selected incorrectly. This does not limit any rights you have under applicable consumer law.
Report a damaged, defective, or incorrect item
Email blx-sales@getblexcellence.com as soon as you notice a problem, and within 30 days of delivery. Include your order number, the email used at checkout, a description of the issue, and clear photos of the item and affected area. If we sent a different size or color from the one you ordered, that is an incorrect-item claim—not a wrong-size selection.
We will review the claim with our fulfillment partner. Approved claims may be resolved with a replacement or a refund. Do not mail an item back without instructions from us; a return may not be necessary.
Missing packages or bundle pieces
Orders and bundles may arrive in separate shipments. Check every tracking link and whether another package is still on its way. If a package never arrives, contact us within 30 days of its estimated delivery date with your order number, tracking details, and delivery address so we can investigate.
Size and color selections
Check the Size Guide and your selected options before paying. We do not offer discretionary size/color exchanges when the delivered item matches the order. If you notice a selection or address mistake immediately after checkout, contact us promptly. Changes or cancellation may no longer be possible once production starts.
Refunds and return instructions
We will tell you whether your claim is approved and explain the resolution. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. Contact us if more than 15 business days have passed since refund approval.
Any approved return address and shipping instructions will be provided directly. Please do not send returns to an address found elsewhere without contacting us.
Customer rights
This policy applies to discretionary returns and does not exclude mandatory cancellation, return, refund, or other consumer rights that apply where you live. Contact us if you wish to exercise those rights; we will assess the request under the applicable rules. For orders placed before this policy update, we will honor the policy that applied when the order was placed.